• Disaster Recovery / BCP

• Process Improvement

• Capacity Planning

• Database Concepts

• Performance Tuning

• HTML, XHTML, XML

• Tidal / Batch Scheduling

• CSS, TALES, AJAX

• SQL /  mySQL & SQL Rpt.

• Web Dev. / Debugging

• Proxy & Web  Reporting

• Anti-Virus / Security Software

• Network Monitoring Tools

• SharePoint

• Windows 00 - 2008 Server

• Clustering

• Risk Assesment

• Plone / Zope

• ECMS/CMS/Portals

• Hyper V /  VMWare

• C++ / C# /  VB

• Windows 98 - 7

• Open Source

• Linux / Apache / Tom Cat

• IIS 5 – 7 / .Net 1.1 - 3.5

• DCHP / DNS / WINS

• SMTP / Email / Listserv

• Active Directory

• Python / JavaScript

• Load Balancing  (NLB, F5)

• Networking / Firewalls

• Dcom / Com+

• Office 95 - 2007

2007–Current

Department of Licensing

Olympia, WA

Application Server Support Manager

• Improved server up time by 5% by adding automated process
• Improved server performance by 20% by tuning servers to best practices
• Deceased down time by 6% by adding monitoring tools
• Developed and architected the new server environment for development process improvement
• Organized and improved documentation by reorganizing and applying standards
• Saved on hardware budget by streamlining the migration process
• Increase productivity by engaging staff and giving ownership to process
• Created and facilitated a performance improvement team
• Interviewed and hired new employees
• Developed annual performance plans for employees
• Improved customer service to satisfactory levels
• Managed Enterprise Batch Scheduling (Tidal)
• Managed a server environment of over 200 servers
• Detailed debugging / Troubleshooting in IIS for applications
• Supported legacy code (vb5, vb6, com+, dcom, cobol)
• Active Directory user and group management
• Middleware management (BizTalk, Websphere)
• Knowledge of change process (ITIL methodology)
• Supported highly integrated SOA solutions

2004–2007

Employment Security

Lacey, WA

Senior Web Administrator

• Manage and maintain over 284 sitesManaging and developing applications for an enterprise content management system
• Coordinating and developing project plans (scope creep, resource leveling, risk assessment, etc)
• Gathered business requirements for large scale projects
• Communicating with Business using verbal and written communication
• Developing training materials, courses, and training users for applications
• Delegating projects and duties to junior web administrators
• Reduced production impacts by building and instituting a test lab for debugging and stress testing
• Improved application develop process by creating a Quality Assurance environment
• Decreased down time Internet applications by 9% by implementing monitoring
• Managing and maintaining an ESD Internet and Intranet presence
• Modifying, fixing, and creating applications for Internet and Intranet
• Addressing customer concerns about Internet and Intranet directly
• Researching, building and implementing equipment and servers
• Implementing single sign on using ldap calls to  AD
• Improved and organized intranet allowing retention laws to be met
• Collecting website log data and creating reports for management
• Providing 24 hour quality customer service to internal and external diverse clientele
• Developing sites in an enterprise content management systems
• Developing web sites and applications using usability, accessibility and  web standards e.g. (W3C,  section 508, etc)
• Manage and maintain over 35 sites and 20 servers using IIS and  Apache (security, code, debugging, etc)
•  

1997–2004

Taylor Rentals

Rainier, WA

Computer Maintenance Manager / Rental Manager

• Created and maintained web site with online applications and virtual tours

• Installed drives, peripherals, and backup hardware

• Built, installed, and maintained software / hardware on over 30 workstations

• Setup and configured a LAN (UTP cat 5e, DHCP, a router, etc.)

• Managing and maintaining 10 rental properties

• Collecting Rent, Making Deposits, and made service calls for Rentals

• Paid all bills associated with Rental properties

• Check in potential tenants, running background checks

• Took care of all problems associated with rental activityManaging and maintaining 10 rental properties

2001–2003

Department of Information

Olympia, WA

• Operating OS/2, System 390, Unisys, Windows NT workstation, TPX, CA7, CA1, TSOV1, Aces, and SPO
• Operating Sam equipment, using CA7 and CA1 to track tapes, to check out tapes, operating and maintaining print jobs and modifying print jobs
• Sorting and maintaining tapes in the tape library for on and offsite disaster recovery
• Operating microfiche printer
• Using TSOV1 to maintain and operate system 390 print jobs
• Operating Depcon for Unisys print jobs
• Running Aces, Unisys, System 390 tapes and tape reels
• Operating 3 Storagetek Tape silos
• IT help desk service support
• Notifying appropriate staff and customers about problems with software, job status, hardware, or delays
• Using Ca-7 to monitor, release, and edit jobs

2002-present

Capital Business Machines

Olympia, WA

• A+, Network+, MCP, and Sever+ certified.

1999-2002

South Puget Sound College

Olympia, WA

• 2 Years toward a degree in Information Technology.